The District's use of the 911, 311, and city services phone numbers has changed.  This is a positive step forward to reducing confusion as to when to call 911 or 311 and what response to expect.  Going forward, please call 911 for all police calls; not just emergency calls.  And, call 311 for citywide government services.

911 – Dial 911 for all police related matters emergency and non emergency, need of ambulance, fires.

311 – Dial  311 (or use http://dc.gov/mayor/customer_service/core_services.shtm) to contact the City's Customer Services Operations for services like:  Abandoned Autos, Alley Cleaning, Bulk Trash Collection, Dead Animal Pick-Up, Grass & Weed Mowing, Illegal Dumping, Litter Cans (Repair), Parking Enforcement, Potholes, Rat Abatement, Recycling Collection, Sanitation Enforcement, Sidewalk Repair, Street Cleaning (Sweeper), Streetlight/Alley Light Repair, Street Signage, Traffic Signals, Trash Collection, and Yard Waste.